🔄 Return & Refund Policy

Returns

We accept returns within 7–14 days of delivery (choose your timeframe).
To be eligible for a return:

  • Item must be unused and in original packaging

  • Receipt or order proof is required

Non-Returnable Items

  • Sale items

  • Gift cards

  • Personalized/custom products

  • Intimate products (if applicable)

Refunds

Once your return is received and inspected, we will notify you of approval or rejection.

If approved, your refund will be processed to your original payment method within 3–7 business days.

Late or Missing Refunds

If you haven’t received a refund:

  1. Check your bank or payment account

  2. Contact your payment provider

  3. If still unresolved, contact us at essentialsmart4@gmail.com

Exchanges

We only replace items if they are defective or damaged.
Email us with photos for quick assistance.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective or incorrect.

COD Orders

For Cash On Delivery orders, refunds may be issued as:

  • Store credit

  • Bank transfer

  • Replacement product (optional)

Contact Us

For returns or questions, email us at: essentialsmart4@gmail.com